Treat Customers Fairly Charter

Introduction: The Board and management of Harveston Capital Sdn Bhd, we are committed to maintaining the highest standards of fairness, transparency, and integrity in all our dealings with customers. Our Treat Customers Fairly (TCF) Charter outlines our commitment to ensuring that our customers receive clear, fair, and not misleading information and are treated equitably throughout their relationship with us.

Our Principles:

1. Transparency and Clarity:

• Provide clear, accurate, and accessible information at all stages of the customer relationship.
• Ensure all communications are easy to understand, without unnecessary jargon.
• Disclose all fees, charges, and risks associated with our products and services upfront.

2. Fair Treatment:

• Treat all customers fairly, regardless of their background, financial status, or personal circumstances.
• Offer products and services that are appropriate for the customer’s needs and circumstances.
• Avoid unfair or misleading sales practices and ensure that customers are not pressured into making decisions.

3. Customer-Centric Service:

• Listen to our customers and respond promptly to their needs and concerns.
• Provide high-quality customer service and ensure that our staff is trained to support customers effectively.
• Handle complaints fairly, consistently, and promptly, and use customer feedback to improve our services.

4. Protecting Customer Interests:

• Ensure that customer information is kept confidential and secure.
• Identify and manage any potential conflicts of interest that may arise.
• Act in the best interests of customers at all times, avoiding any actions that could harm them.

5. Continuous Improvement:

• Regularly review and improve our products, services, and processes to ensure they continue to meet customer needs and regulatory requirements.
• Educate and empower our customers to make informed financial decisions.
• Encourage a culture of fairness and respect within our organization.

Conclusion: Our commitment to treating customers fairly is at the heart of everything we do. By adhering to these principles, we aim to build and maintain long-lasting, trust-based relationships with our customers, ensuring their satisfaction and confidence in our services.